Privacy Policy

Last updated: January 2025

1. Information We Collect

Loadest AI ("we", "our", or "us") collects the following information:

• Contact information (name, email address, company name)
• Uploaded manifest documents for processing
• Usage data and analytics
• Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use collected information to:

• Process your liquidation manifests using AI technology
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Send important updates about the service
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for all data transmissions
• SOC 2 compliant infrastructure
• Regular security audits and updates
• Secure data centers with redundant backups

4. Data Processing and Storage

Your uploaded manifests are processed using our AI technology and stored temporarily for processing purposes. Processed data is retained for 30 days to allow you to access your reports, after which it is automatically deleted unless you request otherwise.

5. Third-Party Services

We may use third-party services for:

• Analytics (Google Analytics)
• Form processing (Fillout)
• Cloud infrastructure (AWS)

These services have their own privacy policies and data handling practices.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format

7. Cookies

We use essential cookies to maintain session state and improve user experience. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy, please contact us at:

• Email: [email protected]
• Phone: 330-333-1419
• Address: Cogless AI, 1502 Brittain Rd, Akron, OH 44310